Following the recent restrictions on travel and service provision we have made changes to our rooms and to the way we operate to make staying at The Old Custom House as comfortable and as safe as possible for our guests and for ourselves and family, while also complying with the official requirements.
The main changes are that the ground floor "Queen’s Warehouse" twin, en-suite room is now self-catering with a fully equipped kitchen. Guests choosing this room, which sleeps a maximum of 2 people in a completely self-contained space, will cater for themselves and can come and go as they please without entering any of the other parts of the property. Being self-catering you will not be dependent on the opening of restaurants and pubs for the provision of your meals and can prepare your meals using top quality local produce from the wonderful, independent shops in nearby Staithe Street. You may stay here as soon as you are permitted to travel and we are permitted to accommodate you.
The first floor rooms, the "Fourposter" double, en-suite room and the "Captain’s Quarters" king-sized double with private bathroom, will be bookable as one suite of rooms that can be occupied in any configuration by members of the same booking group. You may book for one, two, three or four people (minimum age 8) and you will all be served breakfast together in our dining room. If you book a room or rooms in this area, you and your fellow guests, who must be from the same household group, will be the only guests using the doors, stairs, corridors and rooms. Guests booking these rooms will be dependent on local restaurants and pubs for the provision of all meals (except breakfast of course) because we cannot offer facilities for you to prepare or eat meals in these rooms.
In order to make the "same household" restriction work, our online booking only offers the Fourposter room; if you wish to book the Captain’s Quarters as well, first book the Fourposter room online and, as soon as possible but not after 9pm please, give us a call and we will add the other room manually. The self-catering Queen’s Warehouse room needs to be booked separately following the online link from our website.
There are several changes to the way we will prepare rooms for your arrival, in line with best practice, and this is going to take longer than before. We are therefore restricting bookings on all rooms to a minimum of three nights and will leave a minimum of 24 hours between bookings.